There are two ways to schedule an appointment.
There are two ways to contact your care team (doctor, nurse, or health coach).
Your physician will occasionally be out of the office for vacation, a conference, etc. During these instances, another PartnerMD physician will be available to care for you. All PartnerMD physicians will have access to your full medical records through our secure electronic medical record system.
To reach your physician after-hours or on the weekend, please call the after-hours number listed on your member card. You may also call your local office and follow the prompts.
Here are the local office numbers for each office:
If your physician is not on-call, you will reach the PartnerMD on-call physician, who will respond promptly to address your concern.
All PartnerMD physicians will have access to your full medical records through our secure electronic medical record system.
You can access Wellness University by visiting the Wellness University home page or by going directly to the Wellness University course catalog.
If you're having trouble accessing Wellness University or registering for a course, call our WellU support number during business hours at 844.280.1694 or email our WellU support team at WellUSupport@Partnermd.com.
To request refills, please call your nurse or send a request via the Patient Portal.
Regardless of which PartnerMD location you joined, if you are traveling and need to receive care, you may be seen by a physician at any of our locations.
If you are in the United States, but not near a PartnerMD location, contact your physician by calling the office or via the Patient Portal for assistance coordinating care.
If you are out of the country, you will not be able to access the patient portal due to security restrictions from the portal provider. To reach your care team, please call your local office and follow the prompts to reach your doctor, nurse, or the on-call doctor.
PartnerMD physicians are available to provide minor acute care for your out-of-town guests who are ill or injured.
The physician may recommend a course of action or refer your guest to an urgent care facility if necessary. These visits will be billed through your guest’s health insurance.
If you are taken to the emergency room or admitted to the hospital, please contact PartnerMD to alert your physician (or have a friend or family member do so if you are unable).
This will allow your physician to stay connected with you and any hospitalists who are providing care to you.
In the event of hospital admission, your doctor may be able to call ahead to alert the hospital to your arrival. Your physician will stay in close contact with your hospitalist to provide them with any pertinent medical history.
Note: If you are experiencing a serious medical emergency, always call 9-1-1 first.
Your PartnerMD support team will help facilitate your specialist appointments. These appointments are dependent on the availability of the facility or specialist.
We will also handle insurance preauthorization on your behalf and will forward your records as necessary.
If you need to change the appointment once it has been scheduled with the specialist, please work directly with the specialist’s office to set another appointment.
If you would like your specialist to follow up with your PartnerMD physician, please request that they do so during your appointment with the specialist.
If you would like further consultation from your PartnerMD physician following a specialist visit, contact us to request a follow-up appointment.
If your doctor determines that an office visit is not feasible, your doctor may choose to visit you at your home.
Yes. We offer COVID-19 PCR testing, rapid antigen testing, and antibody testing. Your physician will determine which type of test(s) you need depending on your particular situation.
Call your PartnerMD doctor or nurse to determine if you are a good candidate.
The PartnerMD Patient Portal is a secure means of communicating with your physician and care team. In addition, your health records are available to you via this secure platform. We encourage you to leverage the Patient Portal to:
1. Click on the Patient Portal link sent to you by email.
2. The "Verify Your Identity" page appears.
3. Verify your identity by doing one of the following:
4. Retrieve the temporary password from the phone call, email, or text message, and enter the password on the "Verify Your Identity" page.
5. Click Continue. The "Set Password" page appears.
6. Create a new password — Enter a password that meets the requirements:
7. Confirm new password — Re-enter the password to confirm it.
8. Check the box for the Patient Portal to remember the computer that you’re using to save time resetting your password at a later date.
Note: You should check this box only if you’re using a private or personal computer. “Remembering the computer” makes recovering your password easier and quicker if you forget it. If you allow the Patient Portal to remember the computer, you will be prompted to answer only one security question, instead of three. (The Patient Portal considers detection of a remembered computer as one step in authentication.)
9. Check the "I accept the Terms and Conditions and Privacy Policy" box.
10. Click Continue. The "Patient Portal Welcome" page appears.
1. Display the Patient Portal login page.
2. Click "Forgot your password?".
3. Enter the email address that you use to log on to the Patient Portal and click "Email Me".
4. Click the password reset link in the message.
5. On the Reset Password page, choose how to verify your identity:
6. Click "Continue".
7. Enter a new password that meets the requirements:
8. Re-enter the password to confirm it.
9. Click "Continue" to change your password and log on to the Patient Portal.
If you have trouble logging into the portal, call your main office line for assistance. Here are the local office numbers for each office:
Office visits are typically scheduled for 30 minutes. If determined by your doctor, the amount of time for your visit could be increased. If your visit ends earlier, you are not required to stay for the full 30 minutes.
If you are experiencing any COVID-19 symptoms or have a fever leading up to an appointment at PartnerMD, call us before coming in. Then, follow these protocols:
You will receive appointment reminders via phone call, email, and text message by default. If you'd like to change your preferences, please call the office and speak with a patient service representative or your location's practice manager.
With our telehealth capabilities, you can have a virtual video appointment with your doctor through your smartphone, tablet, or computer.
These appointments function the same as an in-office visit, including using your health insurance for coverage, but provide more face-to-face interaction and privacy than a telephone call or email.
As always, if you need care, simply call our office. Your physician will help you determine the best course for your care.
If you and your physician decide that a telehealth visit is best, you will receive a link by email or text for your set appointment time. Click the link at the appointed time to join. There is no account setup or password needed.
To find more information about telehealth at PartnerMD, click here.
No. X-rays services are not avilable at ParnterMD offices. If x-rays are needed, we will refer you to a local imaging center.
During periods of inclement weather, PartnerMD may need to adjust operating hours or close the practice.
Please call your PartnerMD location if you are scheduled to come in on a day with inclement weather, or if you’re requesting a same- or next-day appointment during inclement weather.
If PartnerMD will be closed or will have adjusted hours, we will call any patients who already have an appointment to make alternate arrangements. Notice of office closures, delayed opening and related updates will be communicated on the Members page of our website, the banner at the top of most pages, and posted to our Facebook and Twitter accounts.
PartnerMD offices are closed in observance of the following holidays. If the holiday falls on a Saturday, we will be closed the Friday before the holiday. If the holiday falls on a Sunday, we will be closed the following Monday.
Your FSA and HSA plans cover medical expenses. Your insurance co-payment, for example, or a prescription.
A portion of your membership may be eligible for reimbursement through your FSA or HSA. Please consult your FSA or HSA plan administrator to help determine your eligibility.
Additionally, when you take advantage of one-on-one health coaching (included with your membership), you can receive a receipt for up to four sessions that may be submitted for reimbursement. Again, check with your FSA or HSA plan administrator to help determine your eligibility.
Yes! Log into your account on the Patient Portal and choose "Billing & Payments" from the navigation menu to see your transaction history or make a new payment.
If you have received a bill with a QuickPay code, visit the QuickPay Portal to make a secure payment online.
For assistance with medical billing, please contact us directly at medicalbilling@partnermd.com or call 844.618.5050.
You may also call your local office and ask to be transferred to Medical Billing.
Please note that this department is separate from membership billing.
Payments for membership can be made by check, credit card, and automatic bank draft.
Please note that payment via the Patient Portal are for medical services only.
Yes, your memberships can be invoiced annually, semi-annually, quarterly, or monthly.
If you’d like to change your billing cycle, please reach out to Membership Billing at billing@partnermd.com or call 844.618.5055.
You may also call your local office and ask to be transferred to Medical Billing.
For assistance with membership billing, please contact us directly at billing@partnermd.com or call 844.618.5055.
You may also call your local office and ask to be transferred to Membership Billing.
Please note that this department is separate from membership billing.
PartnerMD accepts most health insurance plans. Some companies, like Kaiser, restrict access to their network of doctors only. We are one of only a few concierge programs that accept Medicare.
Yes. PartnerMD bills your insurance just like a traditional primary care practice. Any co-pay required by your insurance plan will be due at the time of service.
Unlike many concierge practices, you can cancel your membership with PartnerMD at any time and for any reason. We ask only that you provide us with 30 days advance notice in writing. Please follow the instructions below to request.
Notification can be made by email to billing@partnermd.com or by email or USPS mail to the practice manager for your location. You may also submit your request using this form on the About Us page of our website.
We cannot guarantee that reaching out via other methods will reach us.
Once we receive your notice, you will receive a confirmation from us acknowledging your request and providing an end-of-service date.
If you have paid in advance, you will receive a prorated refund of your membership fees based on your end-of-service date.
For security and HIPAA-compliance, many of our internal systems do not integrate or share information.
To change your contact information throughout all systems, including your email address, physical address or phone number, please contact your local office to share your new information.
From event invitations to our monthly member newsletter and weekly recap of new articles, make sure you're getting the emails you want from PartnerMD.
If you've opted out of receiving email in the past, opt back in here >> Manage My Email Preferences
We encourage everyone to have an Advance Directive. Advance care planning involves learning about the decisions that may need to be made when facing a life-threatening situation, then making those decisions ahead of time.
The advance directive goes into effect only if you are incapacitated and unable to speak for yourself.
Whatever you decide, your plan should be discussed with your loved ones and documented in a legal document called an advance directive.
Though the process varies from state to state, an advance directive is required in all states to ensure your wishes are honored.
Please click here for a link to specific advance care planning information for each state.
A Medicare Shared Savings Program and Accountable Care Organization (ACO) is a group of doctors who work together to improve the overall cost, quality, and experience individuals receive as Medicare patients.
All PartnerMD offices have joined an ACO organization You do not need to take any action as a result of this notice. Neither your Medicare benefits nor the quality of care you receive as a PartnerMD patient will be affected.
Find details for the ACO via the linksbelow. After reviewing the notice, you may have some questions. As always, please contact your local office, and we’ll be happy to help.
ACO Patient Notification >
PartnerMD has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.
How?
Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.
Any questions?
Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800.659.4035 or status@healthmark-group.com.
