January 14th, 2025 | 2 min. read
By Bonnie Reeves, Chief Practice Officer
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January 14th, 2025 | 2 min. read
By Bonnie Reeves, Chief Practice Officer
We’ve all been there — waiting weeks for an appointment, sitting in a crowded lobby for what feels like forever, and then waiting again in the exam room for the doctor to arrive.
It’s frustrating, time-consuming, and often makes you feel like just another name on a long list. According to a 2024 study, 62.7% of Americans indicate that sitting in the waiting room is the most time-consuming part of visiting the doctor. The average wait time is 15-30 minutes.
At PartnerMD, we believe better healthcare means putting your time and needs first. As a concierge medicine practice, convenience is at the heart of what we do. That’s why we’ve eliminated the long waits common in traditional primary care.
With same-day or next-day appointments and little to no waiting in the office, we’ve designed a care experience that respects your time at every step.
One of the biggest pain points in traditional healthcare is how long it takes to get an appointment. Need to see your doctor quickly? Good luck — you might be waiting weeks or even months.
At PartnerMD, that’s not the case. Because our physicians see far fewer patients — hundreds instead of thousands — we can offer same-day or next-day appointments for acute care. Whether it’s a sinus infection or something unexpected, you won’t be stuck waiting to be seen.
Let’s talk about what happens when you arrive for your appointment. At most traditional practices, the waiting room is packed, the check-in process feels rushed, and you’re lucky if you’re called back on time.
At PartnerMD, we’ve eliminated that chaos. Our offices are designed to be calm and welcoming, and we thoughtfully schedule appointments so you’re seen on time. From the moment you walk in, our goal is to make your visit as smooth and stress-free as possible.
“I am thoroughly satisfied with my PartnerMD experience every time I come," said Maurice, a patient at PartnerMD Short Pump. "The receptionist is always smiling and pleasant, little to no wait time for my appointment and my nurse was like a special ray of sunshine."
Even if you get to your appointment on time, waiting in the exam room for the doctor to show up can feel like forever. At PartnerMD, that doesn’t happen.
Because our doctors manage smaller patient panels, they have the time to focus on you. When you’re in the exam room, they’re ready to give you their full attention.
You’ll get the time you need to discuss your concerns without feeling rushed, but you also won’t spend unnecessary time waiting around for care to start.
Emergencies and urgent health issues don’t follow a schedule, and PartnerMD is ready for that. As a member, you have 24/7 access to an on-call physician.
If something comes up after hours, you don’t have to sit in an urgent care waiting room or wait until the next business day. Instead, you can call an on-call doctor, get expert advice, and figure out the next steps — all from someone who knows your medical history.
PartnerMD is committed to giving you a healthcare experience that works for your life —not the other way around.
From same-day appointments to no waiting in the office, exam room, or after-hours care, everything we do is designed to make healthcare more accessible and effective.
Ready to experience the difference?
At PartnerMD, we believe your time is valuable, and your healthcare should reflect that. Let us show you how a more personalized approach to medicine can make all the difference.
Bonnie Reeves, Chief Practice Officer
As Chief Practice Officer at PartnerMD, Bonnie brings a wealth of experience in healthcare management and operations. With a keen focus on enhancing patient care and practice efficiency, Bonnie leads the clinical teams to deliver exceptional and personalized healthcare services and has been critical to PartnerMD’s operational excellence.
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